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Terms and conditions

Terms and conditions of sale Scirocco

Conditions of sale

For each order placed, Scirocco shall issue an invoice for the material shipped, providing for its transmission by SDI to the Inland Revenue Agency and simultaneously by e-mail to the address of the order holder pursuant to Article 14 of Presidential Decree 445/00 and Legislative Decree 52/2004. The data provided by the customer when placing the order shall be included in the invoice.

No variation shall be possible after the invoice has been issued.

The contract entered into between Scirocco and the Customer shall be deemed concluded upon acceptance of the order by Scirocco. Acceptance shall be deemed tacit unless otherwise communicated in any manner to the Customer.

Correct receipt of the order shall be confirmed by Scirocco by means of an e-mail reply sent to the e-mail address notified by the Customer. Such confirmation message shall contain the date and time of receipt of the order and an order number, to be used in any further communication with Scirocco.

This confirmation message shall repeat all the data entered by the Customer, who undertakes to check that they are correct and to promptly notify any corrections.

In the event of non-acceptance of the order, Scirocco undertakes to promptly notify the Customer.

By placing an order on the website www.loscirocco.it, the Customer declares that he/she has read the conditions of sale, the proposed payment terms and the entire purchase procedure. With express reference to Articles 3 and 4 of Legislative Decree 185/89, the Customer shall receive by e-mail all the information necessary for the identification of the seller, information that the Customer shall retain together with the e-mail of acceptance of the contract.

All contracts for the purchase of products concluded through the website www.loscirocco.it, and in accordance with the procedures indicated therein between the seller and the Customer, shall be governed by these terms and conditions of sale (in accordance with Italian law and in particular with Legislative Decree 70/2003 on electronic commerce and Legislative Decree 206/2005 with specific reference to the regulations on distance contracts). Any changes or new conditions of sale will be promptly notified to the Customer and will be effective from the time of publication on the site. They shall apply only to sales concluded after publication.

For non-EU countries, Scirocco shall not be liable for customs procedures and any detention of the goods at customs. It shall be the Customer’s responsibility to appoint its own external broker to deal with the aforementioned customs procedures. Furthermore, for foreign countries (EU and non-EU), transport costs shall be borne by the Customer.


Prices and payment methods

All prices on the website are public prices and therefore include VAT. They are valid for both Italy and abroad. Scirocco reserves the right to change these prices at any time, without prior notice.

In the event that the price is incorrectly indicated on the site, Scirocco reserves the right to abandon the sale.

The Customer may purchase products on www.loscirocco.it using different forms of payment, as indicated in the purchase procedure. Any additional costs relating to a particular payment method shall be explicitly highlighted during the purchase procedure itself.

Minors under the age of 18 are not authorised, unless under the supervision of an adult relative, to place orders via the online order form.


Methods of delivery

Products purchased on www.loscirocco.it are shipped throughout the  Italian territory and abroad. Shipping costs are borne by the Customer and are explicitly highlighted when placing the order. Delivery within the national territory occurs on average within 5 working days, subject to telephone notice if required. Depending on the area to which the goods are to be delivered, deliveries may take between 2 and 15 working days, subject to setbacks. Delivery to the floor or cellar, if requested, incurs an additional cost of 15 euros.

Upon receipt of the goods, the Customer is obliged to check their integrity within 10 working days.  Once the non-integrity of the product has been ascertained and verified, by sending demonstration photos to our whatsapp number or by email to info@loscirocco.it, the Customer shall put the product back in its original packaging and send notification of withdrawal with an indication of the new sender address, if different from the previous one. He/she will then wait for Scirocco to send all the documentation by email. The return shall be made at Scirocco’s expense and a full refund or replacement of the product shall be made within 10 working days.

Unavailability of products

Should the products ordered be temporarily unavailable, Scirocco shall promptly notify the Customer, without prejudice to the latter’s right to cancel the order.

Information on the right of withdrawal

Purchases on the www.loscirocco.it website are subject to the regulations of Legislative Decree no. 206/05 and subsequent amendments and Legislative Decree no. 21/2014, dictated on the subject of distance contracts, in cases where the goods are delivered to the purchaser’s domicile, as such purchases are made outside of business premises. Community legislation, more commonly known as the Right of Withdrawal, sanctions the right of withdrawal, i.e. the possibility for the Consumer to return the purchased product and to obtain reimbursement of the expense incurred. The legislation provides that this right can only be exercised by natural persons (consumers) acting for purposes that can be considered unrelated to their commercial activity. The right of withdrawal cannot therefore be exercised by legal persons and natural persons acting for purposes related to a commercial activity. Also excluded from the right of withdrawal are purchases made by resellers or persons who, for whatever reason, purchase for resale to third parties.
The consumer has the right to withdraw from the contract within a period of 14 days from receipt of the goods by returning the goods to the seller, who shall refund the price of the returned goods. The right of withdrawal does not apply to goods delivered sealed, which have been opened by the consumer.
To exercise the right of withdrawal, the following documents and data are required:
• Original invoice (indicating order number, invoice number, customer code)
• In case of partial withdrawal, in addition to the purchase invoice, the item code(s)
• Bank details to which the transfer should be made (COD. CIN – ABI – CAB – Current account made up of 12 alphanumeric characters of the invoice holder)

The procedure is as follows:
the notice expressing the wish to withdraw may be sent by e-mail to info@loscirocco.it, provided that it is confirmed by registered letter with return receipt, which must be sent within 14 days of receipt of the goods to the address “Scirocco Srl, Via Cavour 53, 92013 Menfi (AG)”. The registered letter must contain a declaration of the intention to exercise the right of withdrawal, indicating all the data mentioned above (order number, invoice number, customer code, item code of the product(s) subject to withdrawal, bank details).
How to carry out the withdrawal shipment:
after activating the withdrawal procedure, it is necessary to place the original wrapping containing the goods in an appropriate packaging, so as to safeguard the original wrappings of the products from any damage, writing or alteration. Scirocco reserves the right to refuse the goods received in the event of failure to comply with the above procedure. Specifically, the right of withdrawal shall be totally forfeited if the returned product is not intact, that is:
• Missing original packaging
• Cut or missing original labels and coupons
• Damage to the product for reasons other than transport
The goods must be shipped at your own expense within a maximum of 14 days of receipt to the following address: “Scirocco Srl, Via Cavour 53, 92013 Menfi (AG)”.
As soon as possible, and in any event within 14 days of receipt of the notice of withdrawal and upon return of the goods, Scirocco will credit the Customer with the amount paid. The only expenses to be borne by the Customer shall be those relating to the return of the product.
Refunds may be suspended until receipt of the goods or until the Customer demonstrates that he/she has returned the goods subject to withdrawal.